How the Kindness of One Person Made a
Big Difference
We wish to thank the partners of Starbucks in our area for all of their wonderful generosity and help over the
past few years. We are especially grateful to Tommy Sherwood, the Starbucks store manager who got everything started.
Tommy is a unique individual who took the time to learn about autism, and he ultimately made an incredible difference in
the life of a young man affected by autism. The following excerpt about Tommy is from a terrific new book called
Excerpt
from Law 10, “Always Make Your Questions Bigger Than Your Answers”:
When
you ask a genuine question and do get an answer, you have new knowledge that
usually increases your
understanding. That new knowledge can lead to other
questions, and it can also lead to new ways of acting, new
perspectives, and new confidence.
Jon Singer has this great story about an unexpected
by-product of his and Rebecca’s experiences together:
Rebecca likes to get up very early, earlier
than her mother and her brother, so Jon, who is also an early riser, would get
up and take her to Starbucks so that they
wouldn’t wake the rest of the family. Like a lot of kids with autism,
Rebecca
has a tough time being in a new
place. But with practice, she was
able to be there for 10, 15, and then 20 minutes.
There was a nice young manager, Tommy Sherwood, who was
there early and would open the door for them.
He would say “Hi” to Rebecca,
but she wouldn’t make eye contact. Eventually, Tommy went up to Jon one
day and
wanted to know if he could ask him a few
questions about Rebecca, because he had seen that she was struggling in the
beginning. He said, “How can I make
my associates, my partners in the store, be more sensitive to anybody with
special
needs?” More questions followed,
about autism and about raising children, because he wanted to have kids of his
own.
Jon sometimes came in not just with Rebecca but with his
six-year-old son as well. Tommy and the Singers got to
know each other, and Tommy even supplied
coffee for one of the visiting days at Rebecca’s school. Then one day he
called,
very excited: “Jon, you won’t
believe it. I hired this young adult with autism to work in the store. And
he’s one of my best
workers!”
Tommy went on to tell Jon that a year earlier, an agency had
come to him looking to place someone, but after discussing
it, they had agreed that the working
environment might not be suitable. But after meeting Rebecca, learning more
about autism,
and seeing what she had accomplished with
all the time and effort, he had the confidence to hire Chris when the
opportunity
arose. He thanked Jon for that.
Later, Jon saw an article about Chris,
the young man Tommy had hired, in the newspaper. In it, Chris was quoted as
saying that the job
at Starbucks had been his first real break. They subsequently promoted him,
creating a new title—café
manager—and
put him in charge of rearranging and organizing the store. He made a great
contribution. Jon called Tommy to
applaud him, saying,
“Look what you did for this guy! He had such a tough life, and because
you took the time to want to
learn about Rebecca,
and learn about these things, you’re changing his life.” He cannot
say enough about Tommy and
what a great person
he is. And all of this happened because Tommy took the initiative to ask some
genuine questions.
Excerpts from The Laws of Lifetime Growth : Always make your
future bigger than your past.
By Dan
Sullivan and Catherine Nomura, Berrett-Koehler
Publishers, 2006, Copyright © 2006 The Strategic Coach, Inc. Used with
permission.
See photos and a video
clip of Chris live and in action at a 2005 Starbucks event for The Drive
for Rebecca

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